FAQ

It is a laboratory-grown diamond, and that is the full name of the material. It has the same crystal structure, the same hardness and the same optical behaviour as a natural diamond, and it is graded on the same scale, by the same laboratories, against the same report format. It is not a natural diamond, and we will never describe it as one.

No, and the difference is not a matter of degree. Cubic zirconia is zirconium oxide and moissanite is silicon carbide — different materials with different hardness, different refractive index and a fraction of the value. A laboratory-grown diamond is carbon, arranged the way a diamond is arranged.

No. Nothing about a diamond's colour or clarity changes with time or wear. A stone that looks dull is a dirty stone — skin oil and hand cream build a film on the underside of the setting. Warm water and a soft brush restore it completely.

No, and be careful of anyone who says otherwise. Laboratory-grown diamonds have inclusions and colour grades exactly as natural stones do. Nearly every stone we set is graded EF VS. A few pieces use fancy yellow stones, and their pages say so.

Carat, colour, clarity and cut. We publish the carat weight, the colour grade, the clarity grade and the shape of every stone in a piece, along with the count — on the product page, before you buy.

Because supply is not constrained the way it is for stones formed in the earth. That is the whole reason, and we are not going to build an argument on top of it.

The gold will. The stones will not, and we are not going to tell you otherwise. The trade price of laboratory-grown diamonds has fallen year on year and may fall further. Buy a piece because you want to wear it. If you want an asset, buy gold.

Yes. Every gold piece carries a BIS hallmark and its own six-character HUID, stamped on the piece itself. You can check that number on the BIS CARE app without asking us, and we would rather you did.

That the purity of the metal has been independently assayed — nothing more. It says nothing about the stones, of any origin. There is no hallmarking scheme for diamonds in India.

The proportion of pure gold. 18KT is 75% gold, 14KT about 58.5%. 18KT is richer in colour and softer; 14KT is harder and more durable for daily wear, and costs less for the same design.

Printed on every product page and on the certificate that travels with it, alongside the gold weight in grams.

Solid throughout. We do not sell plated or filled jewellery.

It is the design weight. A finished piece can come out slightly under or over, so every piece is weighed before it ships. If it weighs less than listed, the difference comes back to you as credit — gold and making, with the GST on it, at your invoice rate, valid six months. If it weighs more, that is on us.

Yes. An A5 certificate carrying the metal, the karatage, the gold weight in grams, the HUID, the stone shapes, the total stone weight, the colour and clarity grades, and — where one is on file — the laboratory report number.

Not yet, and we would rather say so than imply otherwise. Some pieces carry a report number you can look up yourself. Others do not. The product page tells you which, and if it matters to you, ask before you buy and we will tell you plainly.

Yes, and we encourage it. Where a report number exists, look it up on the issuing laboratory's own site. For the gold, check the HUID on the BIS CARE app. Neither requires our involvement.

Choose a piece and check out on orivajewels.in. If you would rather talk it through first, write to sales@orivajewels.in or call +91 98196 65350. Someone will answer with the weight, the grades and the price before you commit to anything.

No. You can check out as a guest. An account only stores your addresses, lets you see past orders, and is where you start a return or an exchange.

Some pieces are finished and waiting. Most are made once you order — cast, set, finished and certified for you. Either way the piece reaches you within five to seven working days.

Often, yes. We are a workshop before we are a shop. Write to us with what you have in mind and we will tell you honestly whether we are the right people to make it.

Write to us the same day and we will almost always manage it. Once a made-to-order piece is on the bench it becomes harder, and we will tell you exactly where it has got to rather than give you a policy line.

Credit and debit cards, UPI, and net banking. We do not offer EMI.

Payments run through Shopify's own checkout. We never see or store your card details.

For trade orders, yes. Write to sales@orivajewels.in and we will send the details.

Yes. The price you see is the price you pay. Nothing is added at checkout.

Five to seven working days anywhere in India. Most pieces are made once you order, which is where the time goes.

Nothing. Delivery is free anywhere in India.

Insured, signature-required, in a sealed box, with the certificate and the hallmarked tag inside.

Yes. The tracking number arrives by email and message the day the piece is dispatched.

Every shipment is insured. If a piece does not arrive, tell us and we remake or refund it — that is our problem to solve, not yours to chase.

Yes. Enter it at checkout, or write to us before the piece is dispatched.

Yes. Write to sales@orivajewels.in with the piece and the destination and we will confirm the carrier, the timeline and the total cost before you pay anything.

The person receiving the piece. Duties are set by the destination country and we have no way to predict or absorb them.

Yes, the piece is made and marked the same way. Note that Indian hallmarking is an Indian scheme — it is recognised, not universal.

The exchange applies to pieces bought and delivered within India. Bringing an international piece back is not economical for either of us, and we would rather say so now than after you have shipped it.

Yes, within fifteen days of delivery, unworn and in its original packaging with the certificate and tag. Made-to-order and engraved pieces cannot be returned, and the product page says so before you buy.

Open the order in your account and use Exchange / Return. It shows you the figure, the terms and asks you to approve them. Or write to sales@orivajewels.in with your order number.

Tell us and we fix it at our cost, including the shipping both ways. Photograph it before you do anything else — it makes the insurance straightforward.

Not if the piece is wrong, damaged, or not what the page described. For a change of mind, yes.

Any ORIVA piece can be brought back and exchanged at 100% of its gold value and 80% of the value of its laboratory-grown diamonds, both at the rate prevailing on the day you bring it in. Not the price you paid — the rate on the day.

Because a returned stone has to be recut or reset before it can be sold again, and that costs something. Eighty per cent is what we can honour without quietly withdrawing it later. A promise you cannot keep is worse than a smaller one you can.

No. It is why the word lifetime is there.

No. The exchange is a credit against another ORIVA piece.

Once the piece reaches us, is weighed by hand and the request is approved. The figure you see online is indicative until then, because the final number follows the weight on our scale.

Warm water, a drop of plain dish soap, and a soft toothbrush on the underside of the setting where the film builds up. Rinse and dry with a lint-free cloth. No toothpaste, no bicarbonate, no ultrasonic tank — all three are abrasive enough to scuff gold.

Yes, free, for as long as you own the piece.

Most rings, yes — free once within the first year. Full eternity bands cannot be resized without remaking them, and the product page says so before you buy.

Send it back and we reset it, free. A stone that works loose in normal wear is our setting, not your handling.

We will replace and reset it, charged at cost. We will tell you the cost before we start any work.

Usually not. We would rather send you to someone who knows that maker's work than guess at it.

Separately. A laboratory-grown diamond is as hard as a natural one and will scratch every other piece in the box, including your other diamonds.

Measure a ring you already wear, or ask any jeweller to size you — it takes a minute and costs nothing. If you are between sizes on a wide band, go up.

Not from your wrist. A closed bangle has to pass your knuckles, so measure around the widest part of your hand with the thumb tucked into the palm, then divide by pi for the inner diameter. Most Indian women fall between 2.4 and 2.6.

Write to us. Most rings can be resized once, free, within the first year.

Yes. We manufacture and supply other houses. Write to sales@orivajewels.in and we will send terms.

Yes. Write first so someone is there to show you the bench; the address is on the Contact page.